Claudine's Profile

Claudine Saga

Virtual Assistant | eCommerce Support

Hello, I'm Claudine.

An experienced professional with a diverse skill set in Customer Support, E-commerce, Business Development, and Project Management.

My areas of expertise

What I can do for you:

eCommerce Support

5 years of experience.

Broad experience in managing eCommerce platforms including Amazon, eBay, and Shopify.
Excellent communication skills via phone, email, and chat, as well as strong writing skills for drafting emails, proposals, and other documents.
Well-versed in using customer service tools such as HelpScout, Helpdesk, Zendesk, and Gorgias
Ability to adapt and navigate multiple business tools and CRMs with ease.
Providing an outstanding customer experience and achieving key metrics by resolving disputes, handling returns, and monitoring customer reviews
Inventory management and order fulfillment

Virtual Assistance

Business Development

2 years of experience.

4 years of experience

Data mining and research
Lead generation using LinkedIn Sales Navigator, Skrapp, company websites, and Google
Project management - ensuring smooth workflow and timely completion of projects.
Utilizing Microsoft Office Tools- MS Word, MS PowerPoint, MS Excel, and Google Sheets.
Basic graphic design knowledge using Canva
Social Media planning and posting
Creation of company organizational charts, meeting presentations, fillable pdf forms
Transcription using AI technology
General admin tasks such as email organizing, setting up calendar appointments, meeting notes creation, file audits.

Data mining and research
Lead generation using LinkedIn Sales Navigator, Skrapp, company websites and Google
Utilizing CRM tools to manage and nurture client relationships, ensuring a positive and lasting connection.
Creating compelling proposals tailored to the specific needs and objectives of potential clients.
Implementing strategies to optimize the sales process, improve conversion rates, and increase revenue.
Closing sales and providing after-sales support

Tools, Platforms and CRMs

Tools I

have used

and I’m

proficient in

Gorgias, Help Scout, Zendesk

Skubana, Shipstation

Shopify, Amazon, eBay,

Teamwork, Asana, Slack, Trello, MS Teams

Canva, Microsoft Tools

LinkedIn, Sales Navigator, Skrapp, Google

Ring Central, AirCall, Yotpo, Eyebeam, Microsoft tools, Wistia

Salesforce, HubSpot, Membrain, Zendesk, CRMS

Read what my clients have to say

Ginnie Pham

Atelier Studios

Jordan Hughes

Bodycandy

Kelli Hale

" Claudine was one of our customer support representatives at Powered by Awesome. She is a great listener and has empathy for people, which makes her suited perfectly for the customer service role. As a team member, Claudine has contributed to many projects on the team through her individual work as well as her cooperation with coworkers. She always shows respect, a positive attitude and brings joy to everyone at the team and our customers. "

Hello Claudine, I appreciate the detail you put into the QA Audit for the website. Your last task was succesful. I wish you great prosperity and content in your future endeavors. You have been a positibe person to work with and your initiative will take you far. While I wish I could have gotten you more involved with the overarching business process, you have taught me more about running a business and understanding how to operate a team within their best strengths.

Claudine, you know that you were a great pleasure to work with and we only had to end the relationship because business has been so extremely slow. You have been amazing and will be missed greatly! If business picks up again, I would like to contact you to see if you are available for short term assistance.

Small to Medium Enterprises : eCommerce Business

Types

of clients

I have worked with